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What NOT to do: Words you shouldn’t use when managing conflict or objections

There are a couple of words that we should never say when were managing conflict or objections in our business meetings. These words are ‘but’ and ‘however’. So, why shouldn’t you say ‘but’ or ‘however’? Watch the video to find out!

© Michelle Bowden 2020.  Michelle Bowden is an authority on presentation & persuasion in business. Michelle is a CSP (the highest designation for speakers in the world), co-creator of the PRSI (a world-first psychometric indicator that tests your persuasiveness at work), best-selling internationally published author (Wiley), and a regular commentator in print, radio and online media. www.michellebowden.com.au

 

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