When it comes to managing conflict or addressing objections in our business meetings, there are a couple of key words we should avoid using. These words are ‘but’ and ‘however’. You might wonder why these seemingly innocuous words can be problematic in a professional setting.
The reason is that words like ‘but’ and ‘however’ can inadvertently come across as dismissive or confrontational, potentially escalating the situation rather than resolving it. They often signal a shift in the conversation that might undermine the other person’s perspective, making it harder to reach a productive resolution.
To understand more about why ‘but’ and ‘however’ can be counterproductive and to discover alternative approaches that foster more constructive dialogue, be sure to watch the video!
Happy Presenting!
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Michelle is the creator of the Persuasion Smart Profile®, a world-first psychological assessment tool that reports on your persuasive strengths and weaknesses at work, the best-selling internationally published author of How to Present: the ultimate guide to presenting live and online (Wiley) and her new book is called How to Persuade: the skills you need to get what you want (Wiley). Visit www.michellebowden.com.au
