What do I do if I don’t know the answer to a question in a Q&A session in my meetings or presentations?

There are a few things to consider if you don’t know the answer to a question:

  1. Don’t fake it! Your audience is smart and you will likely break rapport if they sense you are lying to them.
  2. Buy some time. You could buy some time with Satir’s ‘Computer’ posture (also known by some as the ‘thinker’), where you place one arm across your body with the other elbow resting on your hand and the other hand against your face. This slows down proceedings and gives you time to think about what to do next. Then, either throw the question out to the group or postpone the answer. For example, simply explain you will need time to look into the correct answer and will get back to them by … (give a specific time).