Covid-19 has caused stress and uncertainty for most. If you’re a leader how do you persuade your people to stay motivated, focused and productive? If you’re in sales, even though your sales messages might have changed a bit, how do you keep selling and doing business during Covid-19?

When your interactions are virtual rather than face to face, how do you keep people up to date? How do you show them what’s still possible? Should you change what you say? What do you do about the fact that you’ve lost the art of reading body language? How will you get under people’s skin so they can’t say no to you?

The words you say are way more important than they used to be in this new environment. When you get the words right, you’ll have less arguments and conflict, you’ll build stronger relationships with your clients and team members, you’ll sell more, and you’ll have less meetings, with less backwards and forwards, less politics, and less objections so you’ll get things done.

Key messages:

1. There is an art and science to persuasion that anyone can learn.

2. You need to get right into your people’s shoes.

3. Rapport is the key, doing it online is slightly different to face-to-face.

Key take-aways

1. Learn how to get people to trust you, support you and endorse your ideas or suggestions.

2. Learn how to use the right words to build rapport.

3. Learn how to diffuse conflict and manage objections so your people love you again!