Picture of punching gloves in Michelle Bowden's blog on managing objections

Resolving conflict like a pro

Let’s look at resolving conflict like a pro!

We often have to speak to people who are resistant to our point.

Sometimes in meetings people can be feeling cranky about something. These people have some kind of objection and they aren’t going to listen to you properly until you have dealt with their problem.   You may well remember a time when you were feeling like this too!

Whether your message is contentious or  not, it’s a good idea to work out what the objections might be when you are speaking/meeting and then plan to manage them in advance.

Resolving conflict like a pro brings the objection out in the open, helps you solve the problem as best you can and allows you to continue to control the proceedings. It assists your audience to move on and be more open minded to your message.

Picture of people in the office in conflict in Michelle Bowden's blog on managing objections

What sort of objections can you expect?

People can object to all sorts of things from your content, to something personal about you, to the logistics of the event. Let me give you some specific objections people may be thinking in your presentations:

– It’s too early in the morning for this.

– I’m too busy for this.

– It’s not a priority.

– I already know this.

– No budget.

– No resources.

– This is not relevant to me.

Overcoming objections: How do you manage and overcome them?

I recommend that you use a technique that I call POO! It stands for Pacing Out Objections. Here’s how you pace out objections…

– State the objection.

– Say ‘and’, ‘so’, or simply pause and say nothing.

– Use the word/s ‘actually’ and/or ‘in fact’

– Solve the objection.

– Use the word, ‘because’

What’s an example of an effective POO statement?

Here is an example for you…

‘Many people feel that a call centre is not necessary for our business. So, my presentation will delve into the pros and cons of a call centre and then we can make an informed decision together.’

Use this technique either at the very start, or towards the beginning of your next meeting and notice how much less stressful and more successful your meetings, conversations and presentations are!

Happy Presenting & Persuading!

MICHELLE BOWDEN IS THE PERSUASIONIST!

Based on thousands of hours of global research, Michelle can show you there is a GAP in the way your people persuade your customers, prospects and decision makers.


Once you fill that gap, it will increase how often they hear the word ‘yes’!

Remember an idea is just an idea until you persuade someone to support it, fund it or endorse it.

 

SUCCESSFUL companies are made up of PERSUASIVE people.

Book Michelle to speak at your next conference or off-site meeting.

©2024 MICHELLE BOWDEN is an authority on persuasive presenting in business. She’s run her Persuasive Presentation Skills Masterclass over 1000 times for more than 13,000 people over the past 25 years and her name is a synonym for ‘presentation skills’ in Australia.

Michelle is a multi-million-dollar pitch coach to her client list that reads like a who’s who of international business: banking and finance, IT, pharmaceutical, retail, telecommunications plus many more.

Michelle is the creator of the Persuasion Smart Profile®, a world-first psychological assessment tool that reports on your persuasive strengths and weaknesses at work, the twice best-selling internationally published author of How to Present: the ultimate guide to presenting live and online (Wiley) and  How to Persuade: the skills you need to get what you want (Wiley)

Michelle Bowden Presentation Skills Training

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