Michelle Bowden Enterprises is committed to ensuring the confidentiality of your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Why we collect information
We collect information for a number of reasons including:
Michelle Bowden Enterprises may, for an indefinite period unless otherwise advised, use the information for future marketing, promotional, publicity, research and profiling purposes. If you do not consent to the use of your information for these purposes or you wish to access, update or correct personal information please advise us in writing.
How we collect this information
Information is generally collected:
If you are unable to provide us with your personal information, we may not be able to organise for you to receive an offer, product or service.
This information will be kept confidential and secure at all times.
Cookies
These are text files stored on a person’s computer when they visit a website. Their sole purpose is to identify users and possibly prepare customised web pages or to save site login information. Michelle Bowden Enterprises may use cookies on our websites. Cookies can be purged from your browser after every use. This is generally a very simple procedure. Please refer to your browser’s help file for more information.
Although Michelle Bowden Enterprises strives to ensure your security, no data transmission over the internet can be guaranteed to be completely secure.
Links to third party websites
Michelle Bowden Enterprises may provide links on our web pages to external parties (e.g. Zoom, Shopify or MS Teams). The content and views expressed on these third-party websites are not the responsibility of Michelle Bowden Enterprises.
What we collect
The personal information generally collected includes:
Disclosure of personal information
We will not disclose any personal information either in Australia or overseas.
How we hold personal information
Your electronic records are stored securely. Your payment details will not be stored in any way after your purchase has been made.
Protecting personal information
We protect your information by way of secure storage and system security. Michelle Bowden Enterprises has a data deletion policy and will take reasonable steps to destroy the personal information we hold once it is no longer needed for any purpose.
Access to personal information
You are able to access any personal information that is held by Michelle Bowden Enterprises subject to limited exceptions or required by law.
The following factors will be considered:
To access the information, you will need to contact the Privacy Officer as detailed in this policy. You may be charged a small fee applicable to the collection and provision of your personal information but will be notified of this fee prior to processing their request.
Michelle Bowden Enterprises will be able to advise you how long it will take to provide the information. Generally, however, you will receive the requested information within 14 days of the request. If you believe that the personal information we hold about you is incorrect, you have a right to request your personal information be corrected. Where we are unable to provide you with the information you have requested or correct your information, we will inform you and explain the reasons why.
Anonymity and pseudonymity
You may remain anonymous or use a pseudonym when dealing with us. However, it is important the details you share are accurate, otherwise our support may not be appropriate to your needs and circumstances.
How to Make a Complaint and How We Handle It
If you have a concern or complaint about our services, we encourage you to contact us directly via email or phone. We are committed to resolving complaints promptly and fairly. Upon receiving your complaint, we will acknowledge it within 3 business days and aim to resolve it within 10 business days. If additional time is required, we will keep you informed of the progress.
At Michelle Bowden Enterprises, we take your privacy seriously and are committed to protecting your personal information. If you believe we have breached the APPs or a registered APP code that binds us, you can make a complaint by:
We aim to resolve all complaints within 30 days of acknowledgment. If additional time is required, we will notify you and provide an estimated resolution timeframe.
If You Are Not Satisfied with Our Response
If you are not satisfied with our response or how we handled your privacy complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC is responsible for overseeing compliance with the APPs and handling privacy-related complaints.
Contact Details for the OAIC:
Please note that the OAIC recommends attempting to resolve the issue with the relevant organisation before escalating to their office.
This policy was last reviewed on 19 February 2025.
