05 Jun Dealing with difficult people – The Duck-Billed Platypus

Timid and retiring, the platypus is often the youngest or least experienced member of the group.  They worry silently about their competence and understanding of issues.  They dislike swimming against the stream, and they will be unwilling to stand their ground against more senior people.

Tactics: Bring them into the meeting with questions they can answer, followed by your encouragement and praise.  Team them up with someone who will support them and who will give them courage to speak out.