I’m often asked about the difference between persuasion and manipulation. It’s an important question and one I’ve been responding to and refining my thinking on for decades. Whilst some will say, it’s just semantics, I personally agree that it’s important to understand the difference and
There are a couple of words that we should never say when were managing conflict or objections in our business meetings. These words are ‘but’ and ‘however’. So, why shouldn’t you say ‘but’ or ‘however’? Watch the video to find out! © Michelle Bowden 2020.
You’re sitting in a meeting listening to everyone discuss an important matter and then the worst thing happens, a senior leader in your Executive Leadership Team turns to you and says, (insert your name here) “what do you think?” Everyone in the meeting stops, turns
1. We persuade and influence our family members, friends, clients, colleagues and managers every day of our life. Our days and filled with negotiating, finding compromise, updating, advising, selling, influencing and persuading. 2. Most people forget that we are actually influencing people all the
I’m a pitch coach for people who are trying to win big, multi-million-dollar deals and I also help CEOs and their executive teams present at the highest levels and to the biggest audiences. It may surprise you that even CEOs report that they fear public
Do you remember the song from the Wizard of OZ? ‘We’re off to see the WizardThe wonderful Wizard of OzWe hear he is a whiz of a wizIf ever a wiz there wasIf ever, oh ever a wiz there wasThe Wizard of Oz is one
We’ve all been the subject of a pushy salesperson. Someone who seemingly forced us to buy something that we didn’t want or need, and then we regretted it the minute they were gone. At the time you probably felt strong buyer’s remorse and wished you
Australian research lead by Professor John Sweller at the University of NSW has uncovered a theory known as the “cognitive load theory”. It suggests that the human brain processes and retains more information if it is digested in either verbal or written formats, not both
Often when it comes to a winning promotion, or special approval to work on a high-stakes project or extra duties at our existing place of work we assume that the person or committee deciding who will take on the work knows everything about us and
Lots of people create their slides directly from the information in the original report. In other words, they do the work, create a report about that matter, and then transfer the information (the rationale, all the bullet points, the graphs and charts and justification with