(from Michelle Bowden’s workshop for HETI on November 26th 2020)
Hello! Didn’t we have a whole lot of fun together! Who says zoom training can’t be as fun, interactive and memorable and ‘live’ events?!!! Here are my summary tips for you! Enjoy! Mx
1. We present (persuade and influence) our family members, friends, clients, patients, colleagues and managers every day of our life. Our days and filled with negotiating, finding compromise, updating, advising, selling, influencing and persuading.
2. Most people forget that we are actually influencing people all the time, so they treat their communication scenarios like informal conversations and don’t analyse their audience, prepare their message, and they definitely don’t take the time to rehearse. They are likely to ‘wing it’!
3. Expert communicators analyse their stakeholder, prepare their messages and even rehearse the delivery so they increase their chances of success.
4. Expert communicators get into their stakeholder’s shoes and build strong rapport so they can present meaningful, needs based solutions. Expert communicators know how to design, persuasive, powerful, memorable messages and as a result, expert communicators hear the word ‘yes’ more often in their life.
5. There are 3 phases to a persuasive presenting in business: Analysis; Design; Delivery.
6. The 5 Step Analysis is as follows: Topic; Goal; Purpose; Leading Statement; Think/Feel/Do.
7. Without some thorough analysis it’s possible you won’t be clear about what you really want to achieve.
8. You can communicate with stakeholders from three positions. 1st position is where you are in your own shoes – completely self-indulgent and all you care about is yourself. 2nd position is where you are completely and utterly in your stakeholder’s shoes. 3rd Position is the helicopter view. From up in 3rd Position you can see your needs (1st Position) and you can see their needs (2nd Position) so from 3rd Position you can make some very good decisions about what is best for you and what is best for your stakeholder.
9. Without some thorough analysis it’s possible that you won’t get into the shoes of your stakeholder and really understand where you are shifting them from and to, and this might mean you are an ineffective communicator.
10. “It’s not about me, it’s all about the audience”. It’s not about what you want to say or the way you want to say it, it’s not about how you want to stand, sit or move your body, and it’s definitely not about the PowerPoint slides you want to show. It’s all about your stakeholder and what they need to hear from you in order to understand your message and change their behaviour accordingly. Understand this and you’ll never be ‘nervous’ or lacking confidence as a communicator again.
11. 4Mat is the model for crafting a message so it sticks in your audience’s mind and they are compelled to take the action you require.
12. 4Mat addresses the 4 x virtual questions in your audiences’ mind: Why? What? How? What if?/What else?
13. An icebreaker is one way to hook the attention of your audience. There are 3 steps to a great icebreaker: hook; intro/welcome; link to your content.
14. Rapport is all about a relationship or connection with your stakeholders. It’s easier to build rapport with people who are like you.
15. You can’t ask for anything unless you are in rapport – well you can ask but they’ll probably say “no”!
16. Pacing is being as ‘like’ the other party as possible without mimicking them. You build rapport though matching, mirroring (pacing) people’s body language, eye contact, voice, language, interests, dress and attitudes (to name just a few areas).
17. The way that you pace someone’s attitude is with universals and truisms. Universals and truisms are statements that reflect back to the other party what they already know to be true. We call them ‘pacing statements’ because universals and truisms ‘pace’ your stakeholder’s attitudes.
18. Your leading statement is your key message, it’s often contentious and it must be reasonable. Your leading statement is the thing you are asking your stakeholder for. You don’t have permission to lead an audience without first pacing them.
19. The number of pacing statements that you need to use to be a master of influence is directly related to your existing level of rapport. Note that you can be in (or out) rapport using two separate criteria: 1. Personally; 2. Contextually. If rapport is non-existent using either criteria you need at least 3 pacing statements before you lead.
20. The filter that determines our propensity to accept information on face value or not is called the Matcher/Mismatcher filter. People with a matching preference look for what matches what they know to be true. People with a mismatching preference look for what is different to what they know to be true – where their reality is different to the presenter’s reality.
21.To meet the needs of your stakeholder, avoid absolutes in your pacing statements such as “never”, “all”, “everyone”, “must”, “should” and use CABS instead: “or not”, “many”, “most”, “some”, “few”.
22. Remember when it comes to persuasion, “No” is just feedback that you didn’t pace enough or properly. “Yes” is feedback that you did.
23. Some people are motivated to move away from pain, other move toward reward. When you motivate your audience try telling them what they will reduce, maintain and improve.
24. There are three main types of objections: content, personal and logistics. It’s best to manage most objections BEFORE they are raised. We manage objections with the POO technique. POO stands for: Pacing Out Objections.
25. There are 5 steps to the POO technique: state the objection; say ‘and’, ‘so’ or pause and say nothing, then say ‘actually’ or ‘in fact’, lead to a solution, and finally use the clever word ‘because’ with a meaningful reason.
26. Be careful of saying ‘But’, ‘However’, ‘Alternatively’, ‘Although’ because they all negate what you have just said and activate the fight/flight response in the stakeholder and incite them to fight you! Choose to say “and”, “so”, or just pause and say nothing.
27. Framing is the technique we use to control and relax our audience/stakeholder. You frame after you have built rapport. If you don’t frame, you’ll have a chaotic meeting that’s all over the place, with interruptions and distractions and questions out of scope.
28. Get your lighting and your sound right. It’s more important than ever when you’re presenting online.
29. Look into the camera, not at people’s faces when presenting online.
30. Make sure your gestures are right up near your face. It’s weird but it works!
I know you know this, it’s not rocket science, so take the time to plan your meetings and trainings in advance, analyse your performance at the conclusion of every meeting and continuously strive to be an expert communicator who masters the craft of persuasive communication.
Ezine: For more tips on persuading, presenting, and communicating at work go to www.michellebowden.com.au and subscribe to my FREE ezine called How to Present.
Resources: Paul and Rebecca have already been shopping at my online store! Thank you! To buy yourself or your loved ones the gift of my internationally published, best-selling book called, How to Present: the ultimate guide to presenting your ideas and influencing people using techniques that actually work (Wiley) or any of my other wonderful resources you can visit here: https://shop.michellebowden.com.au/
© Michelle Bowden 2020. Michelle Bowden is an authority on presentation & persuasion in business. Michelle is a CSP (the highest designation for speakers in the world), best-selling internationally published author (Wiley), and a regular commentator in print, radio and online media. www.michellebowden.com.au